Contact information

Last updated on 03 Aug, 2024

Etsy Messages: The best way to contact us is through Etsy messages. We aim to respond to all messages within 24 hours, Monday through Friday.
Contact Form on Website: You can also reach us through the contact form on our website. We strive to reply to all inquiries within 24 hours, Monday through Friday.
Email: For general inquiries, you can email us at unpolisheddesignsco@gmail.com. We aim to respond to all emails within 24 hours, Monday through Friday.

Our business hours are Monday to Friday, 9:00 AM to 5:00 PM (EST). We are closed on weekends and public holidays.
Any inquiries received outside of business hours will be addressed on the next business day.

We strive to respond to all inquiries within 24 hours during business days. However, during busy periods, response times may be longer. We appreciate your patience and understanding.

For questions regarding your order, please include your order number and any relevant details to help us assist you more efficiently.
If your inquiry is urgent, please use the subject line "Urgent: [Order Number]" to ensure prompt attention.

For custom and personalized order inquiries, please provide as much detail as possible about your request. This helps us understand your needs and provide accurate information and quotes.
We will provide a digital proof for custom orders within 3 business days after payment is received. Two revisions are included with your custom order. Additional revisions will incur an extra fee.

If you have not received a response within 48 hours, please feel free to send a follow-up message. Occasionally, messages may be missed or sent to spam folders.

We value your feedback and suggestions. Please feel free to share your thoughts with us through any of the contact methods mentioned above. Your input helps us improve our products and services.

Your personal information will be used solely for the purpose of responding to your inquiries and processing your orders. We do not share your information with third parties except as necessary to fulfill your order (e.g., payment processing companies).

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